I got a call back from the office of the president and the person told me -- "I understand your disappointment upon learning that the Audit Defense purchased for these years differs from what you have been accustomed to in previous years. Please know that I have shared your feedback with our partners who work closely with the Audit Defense team. The terms of the Audit Defense purchased for 2023 and 2024 are set and cannot be altered. We are unable to modify the current audit defense duration. Thank you once again for bringing this to our attention. Your feedback is crucial in helping us improve. "
So it looks like there will be no resolution for the issue affecting tax returns 2023 & 2024 where Turbotax changed, without informing us, what they sold us! So the only course of action would be to go to the Audit Defense website and purchase (again) audit protection for 2023 & 2024 - yes, that would be an additional expense but I will sleep better knowing that I have audit protection beyond 1 year. Also, going forward when filing tax returns if Turbotax asks if you want to purchase Audit Defense I would decline and then after the filing is done go to the Audit Defense website and purchase the audit protection. That way, we'll know exactly what we're getting.
It's very unfair that Turbotax is doing this to their customers, with absolutely no warning/info but best for all of us to be aware and do better going forward.
