@ gaga542 wrote:
Logged into IRS and they said that they may need additional information to receive full refund???
If it was an IRS message, then based on that, it sounds like it was the IRS that didn't send the full amount to SBTPG's bank.
By "logged into IRS" are you referring to a message at the IRS refund tool or an Online IRS account? Did the IRS tell you anything else to do in the meantime? Perhaps they are preparing a notice/letter to send you, for which they use postal mail. Whenever they reduce a refund, the IRS usually sends a letter in about 3 weeks. However, if you do have an IRS online account, at one of the tabs in the account you can look to see if there have been any notices/letters sent at this point in time, but it may be too early to see something there.
See DoninGA's response in this thread for info on how SBTPG works to pay your product fees out of the Federal refund.
