Santa Barbara Tax Products Group

This looks like a scam. I filed my taxes and was due a refund. I owe no taxes and there was no need to use my refund to pay taxes. I received a email from them that my refund was on its way. Sure enough it came the following day but was short $1,300. Why was this company involved at all? Logged into IRS and they said that they may need additional information to receive full refund???

 

When I called Santa Barbara TPG their AI agent was only taking information on a Walmart cashiers check issue and there was no one to speak to anyone.

 

What is going on??