I totally agree: whatever changes were made to the program and services has made it inefficient and cumbersome. In addition, al the tacked on fees make it no longer competitive: you might as well go to an accountant or tax service. After almost 20 years of trusting and using it, I will definitely NOT use it next year. It is too late to switch this year, but I am very dissatisfied..
They do not present themselves honestly, andI feel bad for all of the people they have employed to "only help you fill out the forms", because they must hear our frustration.
