I've used TT for over 30 years, buying the Deluxe, free Fed e-file and state (manual). Every year I e-file Fed, and manually print/mail state (Colorado). This year I went throught the process and when I got to filing, I went ahead with the process to e-file Fed, and expected to get the opportunity to manually print state forms for mailing. For some reason, when I printed the state forms it said "Electronic Forms" "do not file with state". . .I went back to see if I had the wrong option. Spend hours on phone with Turbo Tax to resolve (the bureaucracy to identify oneself is ludicrous when all you need is s/w support help!). After frustration with typical reps who follow scripted responses, I was transferred to a "tax specialist" . . which exasperated me more because I didn't need "tax assistance" I needed software assistance. I had filed Fed e-file successfully.
But fortunately she was familiar with the s/w, and she suggested "maybe" I selected "file state e-file" . I know I didn't but . . maybe. So I asked how do I get out of this loop.
I figured it out myself so this could be a solution if you're having this problem.. .
1) go back to file, and instead of filing Fed e-file, select you want to file manually/print
2) then it will ask you to print your fed (say I'll do it later) and select "print state forms"
3) then it will let you print out the "official tax forms for filing". . and wha-la. It worked.
Hope this helps!
