After you file

Do both W-2s have an amount in Box 1 or is either of them for Medicare Waiver Payments?   You can try using $1 instead of zero if that is the case.   If not, we can take a further look if you provided us with a diagnostic copy of your return.   All personal information will be removed - we will get a numbers only copy to analyze.   Reply with the token number (use a screenshot if the AI tries to remove it) and include the name of any state returns you have attached to your tax file.   

You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)