I just tried making new income entries on a Mac return. From the Income Summary, there was a second or so delay before the next screen came up, but I was able to edit prior entries and add new ones.
Check to see if your screen resolution may be off. Experiment with using the arrows to navigate around the blank screen to see if the content comes up. Or, try connecting your Mac to another monitor to see if the content displays.
In the past, a user reported that the following steps worked to resolve a blank screen issue:
- Save your tax return. Close the TurboTax program
- Right-click on the TurboTax icon on your display
- Click on Properties
- Click on the Compatibility tab
- Check the box Run the program as an administrator
- Click on Apply and OK
- Start the TurboTax program and see if the problem persists
Try logging off and logging back on; try restarting your Mac. Try clearing your cache and cookies.
If after trying all of the options mentioned you still have the same problem:
See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.
@jschwarz6
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