My amended returns say I owe money because they are assuming I have already received the refunds on my original returns, How can I resolve this?

I am trying to amend through TurboTax since I filed my 2024 taxes with them. It is telling me that I owe money and is telling me to set up a payment schedule before submitting. I have not received my refund and do not expect to received it, as I was informed by a representative from the IRS to amend it and make the necessary changes needed for my return to be properly processed.