Hi, I’m sorry you’re experiencing the same issue.
Yesterday, I received some good news, and I hope it brings you some relief. I checked the IRS “Where’s My Refund?” tool, and it now indicates that they are going to send me the check. (It appears that Cross River finally declined the transaction, and the funds have been returned to the IRS.)
Additionally, the TurboTax Care Team ([email address removed]). (I can't use that mail for replies =/// ) sent me two emails confirming that they declined the transaction and that the IRS will issue me the check.
Perhaps the postal letters had some effect—I sent two letters about 10 days ago: one to Cross River and one to TurboTax. The addresses were:
Cross River:
885 Teaneck Road, Teaneck, NJ 07666
TurboTax:
2800 E Commerce Center Place, Tucson, AZ 85706
I wrote that they must inform me about the status, or I will escalate this matter to regulatory agencies.
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Wish you will get some updates soon.
