I am having the same exact issue. Every time I call I get referred to the irs and when I call the irs they tell me they sent it to Cross River Bank. I can never get anyone on the phone with Cross River. I have been waiting since 2/24/25 for my federal refund after calling in over 40x. I have recorder conversations and I have reps telling me they reissued a check then when I call back no one knows what I’m talking about. I have multiple case numbers and I still don’t know where my money is.
