I called the IRS to verify that nothing was withheld from my tax refund. I logged into the SBTBG website to verify that my refund was $9400, and get what I was paid was only $7400 with absolutely no explanation whatsoever. So somewhere along the way, someone deducted almost $2000 from my tax refund. Would anyone here care to explain why that is? And also explain why this third party company being used by TurboTax has no real way to get in contact with them, up to and including a fake email on TurboTax's own official emails to me? Why SBTBG's customer service number has only one option, 1 for English, then an automated voice immediately begins talking nonsensically about cashier's checks before hanging up? Why is everything surrounding this "service" so seedy and unprofessional?
