I agree with the comments from the 2023 version below, except for the 2025 version which I just finished using. Seems like quality control and user experience teams are missing the mark this year.
1. I was able to import my info from last year's filing form and W-2 from last year just fine, but whatever import comes after that (which I don't remember because I can't go back and see it) failed twice- it just reimported the W-2 again. I think. Or maybe it was some other group of importable forms. Sorry I can't remember specifically but try having a QA tester walk through the form imports to see if there's a batch that fails and defaults back to the previously already imported forms. I tried this twice and twice it re-imported forms already imported in the previous step. Luckily it copied over what was previously there, so I didn't have multiples inflating our income erroneously.
2. Include a way within the product to provide feedback, so that one can go back and provide feedback later. I believe there was a feedback form at the end but after 3 hours of doing taxes I just wanted to get away from this task and didn't provide feedback in the moment. It'd be handy to have a tab for Feedback.
3. Choosing a payment date- there's no indication anywhere of what date I chose for actually paying (April 14, 2025). I have no idea if this was transmitted to the IRS and have no idea when the IRS will take its pound of flesh, and I now have a sizeable chunk of money sitting in a low interest checking account rather for the next few weeks, 'just in case', rather than in a higher interest checking account. This information should be provided in the Filing Pending or Filing Confirmed emails AND somewhere in the product and form printouts.
Been using TT for years and was surprised at the clunkiness of it this year. Noticeable.
Thank you
Pao
