I'm just trying to make a complaint so you can do your job better. My return was stuck in a received not processed status for a long time. Getting to a person at the IRS was impossible. The issue was that I needed to do ID.me. I got a letter from the IRS requesting this, but it was put aside and lost. But then found several weeks later. The IRS wanted this and there was no way other than the letter that was lost to know that that was needed. Turbo Tax should know that this is a possible issue. Of course the IRS should be able to tell people that they are waiting on an ID.me thing to, but they suck now. Turbo Tax should try to suck less than the IRS though.
