If you're using TurboTax Online, you can't make manual edits to the 1040. If you're using TurboTax Desktop, you can switch to Forms mode. Note that overriding the forms does void the accuracy guarantee.
Is the issue that TurboTax is leaving that amount blank where you believe there should be a 0, or is the issue that TurboTax is calculating a taxable amount?
If the issue is that TurboTax is calculating a taxable amount, we can take a look at the return to view the calculation. The return will be scrubbed and won't include any of your personal details.
If you're using TurboTax Online:
Once you're logged in to your account,
- on the left hand panel, click on Tax Tools and then choose Tools
- on the pop up window, select Share my file with Agent
- you'll see a message saying you'll give us a copy of your tax return. Your personal information will be changed so we can't see any private information.
- click okay and you'll get another message with a token
If you're using TurboTax Desktop:
- Click on Online in the top menu of TurboTax Desktop for Windows
- Select 'Send Tax File to Agent'
- Write down or send an image of your token number and state then place in this issue.
- We can then review your exact scenario for a solution
Please reply to this message with your token so that we can further assist you. Let us know all other states that are included on the return.
@Nina17
