By using the word "No", are you saying the IRS "Where's My Refund" tool said it could not find your information? When using the IRS WMR tool, be sure to use the correct tax year, SSN, filing status, and the refund amount from your 2022 Form 1040, Line 35a. Do not include a state refund amount.
https://www.irs.gov/wheres-my-refund
Have you done anything to check on this in the last 2 years? If you efiled the 2022 return, and if TurboTax says the return was "accepted" when you look in "Your Tax Returns & Documents" for 2022, here's how to phone the IRS to help troubleshoot:
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
