After you file


@stacid1969 wrote:

They have tried to help me but I got an email that said no refund.


If you wish, you can escalate your issue to the  office of the President of Intuit.  They say they will respond in 1 business day.   The contact form and a box for explanation of your issue is here:

https://www.intuit.com/company/contact/office-of-the-president/