I used intuit Turbo Tax and filed yesterday.. I was charged $200 for Live assisted premium and I have never asked for that and I sure never received a LIVE ASSISTED anyone to help me file my taxes! I did EVERY, SINGLE bit of it on my own! When I realized the mistake I immediately went to turbo tax and asked for a refund! I figured they would absolutely refund my money since I DID NOT have a LIVE ASSISTED anyone to help with my taxes. I filed 1 W-2 and did it on my own. Guess what? Absolutely not, they will NOT give me a refund. I have used them for the last 4 years and have paid for some of their services here and there and last year I filed for free but never in the history of NEVER have I EVER paid $200!!!! I am 55 years old, the computer is hard for me to understand at times so I was VERY careful to read and make sure I did not buy something I did not need. I am so sad, my bank account is wiped out and now I will only get a few dollars on my refund to make up for this, I will never use this service again.
