TurboTax does not have access to make any changes in your account with the IRS or any other tax agency. The program just facilitates e-filing the returns that you prepare using the software.
Did you already file the Schedule X and corrected Form 540? From your description, it sounds like TurboTax has correctly calculated that your California refund should be $286 instead of $306. That would be shown on your corrected Form 540. The Schedule X should show on Line 7 that you owe $20 if you already received the refund of $306. See the Instructions for Schedule X. You can pay online with Web Pay. Go to ftb.ca.gov/pay for more information.
If you are an individual filing an amended personal income tax return, use Schedule X to determine any additional amount you owe or refund due to you, and to provide reason(s) for amending.
Attach Schedule X to your completed amended tax returns:
- Form 540, California Resident Income Tax Return,
- Form 540NR, California Nonresident or Part-Year Resident Income Tax Return, or
- Form 540 2EZ, California Resident Income Tax Return.
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