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Received IRS Letter CP2000 - Error due to Turbo tax import tool using the wrong stock value (penalty)
I sold stocks last year for the first time and naively used TurboTax's import tool via online tied to my trading account. I just received a letter from the IRS saying that what I reported on my securities were wrong. This accrued to a large difference that I owe in taxes and interest fee.
I triple checked by manually typing in each security, only to see that TurboTax did indeed use the wrong cost basis. And this is a larger bank company available through TurboTax's import feature.
I tried to reach out to TurboTax support - of course their phone number hung up once I got past the series of questions and I can't find a support email.
Has anyone gone through this? I'm disappointed there are no better checks in the system and I am now paying for the large unexpected taxes due and interest penalty due to this. Also worried now on my next tax filing and which 2023 filing information to use since I am not doing a tax amendment (unless I should?).