I just spent an hour on the phone with Fredelyne @TurboTax and my issue was not resolved. I have been using TurboTax every year for at least 15 years. This year, TurboTax online said they couldn’t import my last year’s tax returns because “it looks like you didn’t file with TurboTax .. which, of course, I did. I was told that maybe I used the wrong TT acct, which I didn’t and finally they found my acct/return. I asked them to download it to my acct and was given no help. Then I received an email with 10 or 12 links to “help” me .. many of the links were bad links. I asked several times to speak to a supervisor or someone who was more knowledgeable and could help me with my problem and was repeatedly told “I’m still checking with my sources.” I can’t be the only one having this issue!
pseeb
