Since you are already working with the IRS to resolve this issue, I highly recommend that you do not file a 1040-X as that may confuse the situation.
If you do not hear back from the IRS in a timely manner, you may want to try contacting the Taxpayer Advocate to help you get things straightened out.
For more information, please see:
Keep in mind, since this is a 2021 tax return, you want to make sure it is worked out by 4/15/25, or 10/15/25 if you filed a timely extension so that you are able to claim the refund. See IRS: Time you can claim a credit or refund
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