Makes no sense

So I TurboTax called me this morning the woman explained to me that the problem isn’t with the bank an that TurboTax has no problem getting a hold of them I then told her well can you give me that number she then replied she couldn’t an that if you call the bank it will just reroute you to customer service for TurboTax I then explained too her that’s the problem no one is picking up the phone to verify the check so it can be cashed she replied what do you want to do you have two options keep trying to cash it or get another check from irs that will take 10weeks that means I wouldn’t receive my taxes until may sometime an that’s crazy I will not be filling with them again because it’s to many of us with the same problem to not be fixing this error makes no sense