I have called them back to back every time I call they give me a different resolution now they are putting it on this new group by the name of Santa Barbara tax Products. Who they claim is the ones who processed the check that has the name into it on it and a whole different bank which makes no sense. I do not recall seeing any of this information when I was preparing my taxes on the app.
Dear TurboTax Customer,
Thank you for contacting TurboTax Support.
Hello,
I just wanted to follow up and let you know how much of a pleasure it was assisting you today.
Here are links to Santa Barbara Tax Products Group that we discussed.
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/[removed]-Contact-Information
Or https://taxpayer.sbtpg.com/
Call [phone number removed]
Santa Barbara page - Where to Cash Our checks - https://help.sbtpg.com/hc/en-us/articles/[removed]-Where-to-cash-our-checks
I've notated your account with what we went over, please feel free to reach out again if you need to. We are here for you!
After our call, you will receive a survey via email asking about your experience with me and my customer service. Your feedback is really important to me and I really appreciate you taking the time to fill out the survey. Thank you so much for choosing TurboTax! If you have any feedback about TurboTax please use this link: https://turbotax.intuit.com/reviews/ & feedback regarding software design here: https://contentdesign.intuit.com/give-feedback/ Thank you so much for choosing TurboTax and I hope you have a great rest of your day!
Take care!
I would like to make sure this has been completely resolved for you. Should you need to contact us again about this situation, you may use case number ******* as the Support ID.
Thank you,
Zakiya
