I followed your suggestion and called Customer Service. It was frustrating. While screen sharing, they saw and confirmed the mistaken values inserted by TT but had no idea why that had occurred. Their only recommendation was for me to manually correct the erroneous values inserted by TT. The problem with that "solution" is that it forces me to review the rest of my amended return, line by line, to try to determine if any other errors or erroneous values have been randomly inserted.
If you check my posting history, you will see I had raised this problem with TT Amended Returns in a previous year. Multiple people then chimed in on that thread stating that they had similar issues with TT Amended Returns. Apparently, TT has done nothing to fix the problem.
There were other issues with the phone support but I am confining this reply to the subject of this thread.
Thanks for your suggestion. I am passing on this feedback in the hope that TT will finally fix this problem with Amended Returns.
