I submitted my taxes on 1/27 and they were accepted on 1/30. My tax return was delayed for nothing that I did wrong on my return. I was simply a part of a random selection process requiring the person selected to provide additional information to "verify identity". I got ZERO notifications from the IRS, Turbotax, or Intuit about this random selection on my tax return. When I got tired of waiting for my return I contacted TurboTax customer service and was assured I would not be charged the $25 fee due to the delay. I waited another week and finally contacted the IRS to see what was going on and that was when I found out about this random delay, information the Turbotax representative could not provide me, but he still assured me I would not be charged. When I fixed the issue with the IRS and finally received my return I was indeed charged the $25 fee. After submitting multiple refund requests and contacting Turbotax support multiple times I am still being given the runaround in regards to my request to be reimbursed for this fee. I am currently on a call with a Turbotax representative who, after hearing my reason for calling, put me on a "brief" hold to research the issue. That hold was 49 minutes ago and I was just hung up on! Horrific customer service, bad business, unapproved charges, unethical practices, and incompetent workers. I will never use Turbotax again after this. I have been a loyal Turbotax customer since I was 18 years old and I am incredibly unhappy with my experience this year. If I am not reimbursed for the charge I was ASSURED would not go through I will dispute the charge, go to the BBB as well as file corporate complaints on each representative who was grossly incompetent and unprofessional. This is infuriating.
