After talking with 5 Turbo Tax experts...the fifth person was able to help resolve my situation. It was discovered that Credit Karma was MVB Bank and that Turbo Tax used them to distribute refunds after fees were taken out. It was Credit Karmas banking info that was on my tax form. Once notified that the refund was deposited by the IRS, I was supposed to go to Credit Karma and have money transferred to my bank account. The first 4 tax experts had no clue about this and I do remember setting up an account with but did not know that I had to make the refund transfer. The transfer is limited to $1000.00 per day. Big THANK YOU to the fifth person (Emonk) for his diligent help and concern. He walked me to the whole transfer process!!! Turbo Tax needs teach / inform their own experts about the refund process. Will be seeking a different Tax Service next year!!!
