turbo tax and cross river bank

this is the last year we are using turbo tax they pretty much stole over 11 grand from me, and cross river, let me explain, they sent me a check that is a fake check bank would not cash or deposit it and said it was a fake check now been trying to get a hold of someone from turbo tax and or cross river and all i get it sent to voice mail or call the other company and nothing is getting done, just an fyi don't us them unless you have no choice