My refund was supposed to be $171 and according to the Turbo Tax AI bot it was $0

I filed my refund early, around the 3rd or 2nd of February. This is only my second time filing my taxes. My estimated return date was yesterday so I went on today to check. According to turbo taxes AI I have received my $0 refund, but it still says I should have gotten $171 on the home page where you track you return. I do not have any fines or anything that could have been deducted. The only two reasons I can find that this would have happened is the following. 

1. My W2 seemed strange this year, I paid no federal taxes according to my W2, but I didn't receive an amended version. I thought that my refund seemed a bit high, but I worked more this year than last year. 

2. When I go to check my summary is shows my routing number and account number as a bunch of Xs. I did enter my correct banking information, and it seemed fine when I filed it, but according to the file section of Turbo tax, my banking information is all just a bunch of Xs. I don't know if this is to protect my information? But it has my social security number on there, so I doubt it. 

I cannot figure out how to amend any of the information, I ran out of attempts to check my return on the IRS's website, and I didn't pay for and cant pay for a turbo tax  expert so I can speak to an actual person. Who do I contact about this? How do I contact them? If the issue was with my W2 how do I get an amended one? And if the issue was with my routing number do I contact my bank or the IRS?

Im honestly so stressed about this right now, I do not want to accidently commit tax fraud, even though I know that's not really on the table.