Absolutely horrible

My status on the IRS website has updated to approved and when I reached out to TT in regards to why their site hasn't updated the representative said to me that the information I have must be inaccurate. Then she gave me a website to go to to screen share with her only for me to receive an error message saying you can't screen share from a mobile device and her response was oh I didn't know you were using a phone although they called me on my phone. TT nor Credit Karma has any valid or credible information and I was told by a representative point blank that you just have to wait until it comes. SMDH! I wish I could get a clear understanding of what is going on.