Once your return is accepted for processing by the IRS and/or State TurboTax has no control over the processing of your return and/or release of your refund. If you have any inquiries on any delay you should contact the IRS or your state Department of revenue directly for further assistance.
If you signed up for the up to 5 Day Early option there is a few reasons why you might have not receive your refund within the promised up to 5-days.
- Refund was offset or differed from their estimated refund amount, bringing the refund amount below the minimum threshold or above the maximum. What is a refund offset?
- Your bank wouldn't accept RTP (Real Time Payments) or Same Day ACH deposits, preventing Intuit from depositing their refund up to 5 days ahead of when the IRS would have deposited their refund.
- The IRS didn't give Intuit up to 5 or more days of notice in advance. This stopped Intuit from meeting the up to 5 days early expectation.
If TurboTax is unable to deliver the refund up to 5 days early, your order will be canceled and you won't be charged the up to 5 Day Early fee. You will receive a follow-up email with refund and timing update, and if any cancellation is applicable.
If you don’t receive an update email or an automatic refund (if applicable) within a few days you can contact TurboTax Customer Support by clicking the link below
TurboTax Phone Number
Some FAQs to help you track your refund
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?
Why do some refunds take longer than others?
What if my IRS refund is taking longer than 21 days?
[Edited 2/25/25|9:36am PST]
