Child tax credit of $2,500 on line 19 means they decided neither of your children qualify as dependents. That is another issue. You might need to call Taxpayer Advocate | Internal Revenue Service at 877-777-4778 or schedule an appointment with your local IRS or TAS office. The taxpayer advocate service is designed to help people get issues resolved with the IRS.
Your reported the Q income and your children were qualified dependents.
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