After you file

Yea we didn’t even receive any emails from them since filing. We just checked yesterday and at first it said they recieved our refund 5 days early and then we check again and it said that they couldn’t deposit it and that it would be sent via check. We called them and they had no explanation. To why it couldn’t be sent and then called irs and they said they  have no record of even sending it to them and then our bank said that there are no denied transactions. We even check to make sure our bank info was correct and it was so idk what happened.