5 day early fee a scam?

I looked at my transcript and it says refund issue date of 2/26. I signed up for the 5 day early and it's the 21st and nothing in my bank account. If TT is depending on the Where's my refund tool then I won't be getting what I paid for as the IRS tool still says processing. This is a scam and I best get my damned money back or I'm writing to the Attorney general AND the better business bureau.