It depends on what you mean by Taxpayer office. Are you referring to the tax preparer's office? If so, once the check has arrived to the office, you will receive a phone call informing you to pick up your check.
The IRS doesn't normally issue tax refunds that reports additional child tax credits until mid-February. According to this IRS memorandum, "most Earned Income Tax Credit (EITC) or Additional Child Tax Credit (ACTC) related refunds should be available in bank accounts or on debit cards by March 3 if taxpayers chose direct deposit and there are no other issues with their tax return".
Checks 'mailed could take a little longer to receive.
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