Path act and 5 day early

My refund was accepted on the 28th. You sent a email stating  my refund was on the way the 4 of February. Then the next day you sent a mistake. About the pathact . Since then nothing, today has been 21 days. No date on turbo. No date on WMR. I signed up for the 5 days early but nothing. Bad business. Last year i had none of these problems. Why now, i need answers. When will i know something. This is extremely frustrating