Jbra
Level 1

Can’t reach human for delayed refund

Filed MFJ return and was accepted Jan.27. Straight forward return, standard deduction, no credits under PACT act. I keep checking the IRS website and says waiting approval. It’s been 22 days. Tried calling today get routed to automated hotline to just get the same info the website says. Pressed some other options to get a human was successful however they said they couldn’t help and routed me back to the automated hotline. 

Do we know if the IRS is taking longer to process refunds for standard returns this year? 

Is there a way to speak to a human at the IRS that can actually help?