AmyC:
Thank you for the tips. Your suggestions are very encouraging. I have (imperfectly) been trying to call them at the intervals that they recommend (was 60-days, then 30-days, now 2-weeks). I don't want to over-bother them, as I know they must be very busy. Everyone (with one exception) that I have spoken with at the IRS has been kind and has tried to help, it just seems that none of the phone-help people are empowered to take action. I did schedule a meeting, and was told it would be a video-meeting at the local IRS office. When I went to the office, the security guard said that it was closed & had been for several years. I understand that there is a staffed office in another city about 90-miles away, perhaps I will need to make that drive, but I don't really want to do that unless the staff there is more empowered than the phone staff.
