Try it this way:
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy the link so you can paste it into the new browser session.
On the log-in screen accessed at the link below, this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.
https://myturbotax.intuit.com/account-recovery
