I would like a refund for State E-file because my state won't accept E-file for some reason. I would like a refund of $25

Turbo tax charged me the $25 for E-file but then a screen came up and said, due to a tax situation I can not file with E-file for my state. According to Turbo tax, due to this issue I should get my $25 back. But I can't get anyone to respond to me.