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After you file
I got denied for the advance even though it said I can get up to $750 which I think is crap. It told me when I applied for it that I was approved and then it ended up denying me. So I don’t even know how accurate that advance part is anymore because it says you’re supposed to be able to get up to $4000 and it approved me for 750 which was fine, but then it rejected me.
if it isn’t working, you need to start from the very beginning and run state again and federal again for the check and then when you get to check out after you do it a couple times the option will come back up for you to get a refund advance. It’s like it has to reset the system or something, but you have to start over at the section where it checks your eligibility for federal and state again and to see if there’s any mistake