After you file

I sent in and amended return for 2021 in February 2023 via Priority Mail with a Signature Required.  I have a signed receipt with an IRS employee's name on it for February 27, 2023.  I still haven't seen my over $3000 refund.  It doesn't show up in their online Where's My Refund system.  I actually called and waited a long time on hold about a year ago.  The lady I talked said that she couldn't find it in their system but that they were very backed up and that I shouldn't send in another copy for processing!  Any ideas on how to proceed?