I am right in the same boat with you. I have a really nice lady on the phone now, but she doesn't have the power to fix it, apparently you need to be 'selected'. Not only do you have to be eligible, but you have to be magically 'picked' to get it. Why promote it to the general public if you aren't going to allow most people to receive it. There is some kind of glitch. Instead of admitting that their software is absolute trash, this is what they are telling their loyal employees to tell their 'valued' customers. Absolutely RIDICULOUS!!!!! I will NEVER use Turbotax again.
