As of today (2/2), I was able to save my files as a PDF. (I am using Windows 11 on an HP laptop). The program was VERY slow in creating the .pdf file. and it still saves the file to the old 2023 folder, but at least it didn't crash!
It took even longer for the print preview screen to come up (more than 2 minutes), but I was eventually able to print the file.
Based on your last update, I won't bother calling the help desk. I can't believe they don't know it's a problem. Maybe they close the ticket because they still don't know how to fix their software? Or maybe they're happy with a 2 minute processing time??
I also see that the files have returned to my home screen. (I rebooted my computer this morning and opened TT again, although I didn't get any updating message.)
