After you file

This will be the last time I use TurboTax. They tease you with the idea that you'll get an advance but never do you. I met every criteria to be approved and 2 years in a row I am denied. I have been with them for multiple years and also had an existing account with Credit Karma. My return is well over the $500 yet I am denied. I'm done with being let down. What perks do they even offer that I can't get else where? I am very disappointed. I really needed that money right now.