I couldn't create a pdf until I actually opened the adobe acrobat application. So have acrobat app open before trying to create the pdf in TT. TT will save the pdf in the folder your original TT tax file is located, it will have same name, just a different extension, pdf. Hope this works for you... I called TT yesterday, i never got passed the AI before I became so disgusted and hung up, that thing couldn't even understand my email address, so good luck with that.
Like you, I have used TT for over a decade, never any issues. I found something quite odd this year, when I installed the app and opened it did not have any updates. This is the first year without it having updates. Prior years every time you opened TT it had an update for you. Not this year. If feels like TT desktop is being neglected while they focus on this newer tax service they provide.
Intuit needs to let us know when they plan on fixing this printing issue. How come they have not acknowledged this issue with a projected fix date?
