After you file

I did download my return it shows that it’s going to my credit karma account. I called turbo tax back after I left my last comment. I am now being told that I never applied for the refund advance, but I applied for the loan and was denied. Also asked me how did I file twice and apply for both. I explained how the first time on the 24th was a mistake and I never submitted my return. I cleared it and did  the 26th that’s how I applied for the refund advance. He basically told me that I’m not getting an advance because I was denied then said wait till the 29th because that’s when the irs views the advances. I called bs because I know people have already received their loan while some haven’t… I also told him that I haven’t received an email stating I was approved or denied I just keep getting the run around!! And I’m so frustrated I’m never using turbo tax ever again!!