This literally just happened to me and I had a dire situation to handle , which I am now sitting in my home with no electricity and food now defrosting in my fridge and I have to send my kids away to a family member because of this guys incompetence. He literally was in my computer trying show me where to apply for the refund , I paid for live assistance as well . When I got to the end of the return i did not see the refund advance option as I normally do , which is why I called for help and he messed me up seriously could not stop crying as I’m currently unemployed and really needed to handle my bills . He literally ruined everything . I would have not submitted my tax return on my own free will if I knew he didn’t actually select the refund advance option . Right before he hit submit I said “hold on I didn’t see where you selected the advance option “ he clicked on something and showed me that it was right there and I should expect it as soon as I get accepted for federal .that was Monday, I got accepted and still hadn’t received anything , today I call and the female expert tells me that I never applied for it and I’m like that’s a lie yes i did that’s the whole reason I called for assistance. I’m such a mess right now , I feel numb I can’t charge my phone can’t use the internet. Thank God my kids are at school but I have to send them somewhere until I can afford the $600 power bill I needed to pay .
