After you file

That’s crazy. I don’t know what else to say. I just kept going back and forth until it finally gave me the option and that took 3 days of persistence. Turbo tax had no clue so they kept telling everyone to wait so they didn’t have to admit it was an error on their end. They are gonna notice a drop in their customers next year I bet if they don’t fix this. 
good luck to ya. Maybe give them a call and tell them you waited like they said and that it’s still not working?