This is 100% exactly what happened to me. We are in the same situation. There's no advance option, they already charged me to file and customer support does/knows nothing. I even tried to make a new account just to see if it'd give me the option because other people said that it's the only way, guess what? No advance option on the new account either lolol. TurboTax has dropped the ball this year and I guess theres no other choice but to file one last time with them. I'm sorry for your disappointment also, I'm taking the loss because it's been driving me nuts for a week straight and I can't take it anymore. I'm finishing my filing and never using them again come following years.
