hi . I applied last year for taxes in 2023 and I still haven't received the taxes and I can't check anywhere why when I go to the irs in the "where's my refund" section the status is We have received your tax return and it is being processed. the problem is that a year has passed and I haven't received any letter of identification absolutely nothing. what can I do? I called the irs at 800-829-1040 or 800-829-1954 but I can't talk to a person only the robot.
